Susan Boyea is a talented and seasoned executive with over 25 years of experience in the financial services industry. She brings a wealth of expertise in Insurance Operations and in Shared Services Operations (SSO). Susan has a solid understanding of the various markets and cultures across the Caribbean and has led teams, interfaced and built strategic relationships with large regional and international players. She is also experienced in Enterprise Risk Management, Project Management and Change Adoption and Management principles.
Mrs Boyea currently leads the strategic relationship between Technology and the Business Operation of Sagicor; and holds the position of Vice President of Business Relationship Management in a strategic capacity since 2016. In this position, Susan is responsible for providing strategic insights, stimulating innovation, shaping business demand and ensuring business value is realized through Information Technology. Susan’s role benefits Sagicor in its understanding of the strategic opportunities which are possible through Information Technology. In this every changing world where technology has become commoditized in so many ways; innovation and creativity are the keys to competitive advantage; and Susan’s passion for these, underpinned by her wide organization knowledge, strong leadership, and service orientation equips her for this important role.
Susan was instrumental in establishing the shared services technology division of Sagicor Financial which she led for over 12 years and which continues to provide a variety of Information Technology services across the Sagicor Group. During this tenure, she led a cross-functional team of 70+ persons across Barbados, Trinidad, Jamaica and the OECS; and managed an operational budget of BDS$20+M. She was also instrumental is the establishment of the financial models and technology service catalog in support of the SSO. Her expertise spans Infrastructure & Information Security, Applications Development, Project Management, Technology Governance, Service Desk Management, Solutions Delivery and Risk Management.
Susan has provided guidance on and led a wide variety of initiatives, frameworks and policies, including the Data Center migration and consolidation, Information Security policy and Technology Risk framework. She has also lead the negotiation, selection and the implementation of many enterprise systems including the most recent Customer Relationship Management solution. In 2017, Susan led the negotiation and selection of a platform to support Sagicor Digital Marketing strategy including the consolidation of websites across the group.
In addition to her executive career, Susan serves on the Business Relationship Management Institute council and chairs the Digital Society committee of the Barbados Chamber of Commerce and Industry. She served on the Technology Council of LOMA – one of the largest trade associations in the US Insurance industry and is a member of the International Women’s forum.
Susan graduated with BSc (Upper Second Class) Honors in Mathematics and Computer Science and has attained a Master Business Administration with Distinction from the University of the West Indies – Cave Hill campus. She was awarded the Fellow of Life Management Institute and recently attained the Business Relationship Management Professional designation from the BRM institute. Susan is also trained in negotiation strategies from the Wharton School of Business and has certifications in Project Management and Governance of Information Technology.
Susan is passionate about coaching and mentoring other women and is proud of the successes of these women whom she has seen promoted and awarded since here involvement with them. She continues to influence many young women in making career choices under the umbrella of math, science and technology and has committed to lead through service to these women to help them strengthen their leadership, confidence, and vision of self, regarding their choices.
Susan has personally adopted nursing homes across Barbados and St. Vincent and is working on her lifelong dream of a framework aimed at improving the living standards of nursing homes across Barbados.